Refund policy

 

 

 

 

 

 

 

 

 

 

We have a 1-day return policy, which means you have 1 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, with container sealed, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at ngstylesonline@gmail.com. Please note that returns will need to be sent to the following address: [755 Millhouse Drive, Glen Burnie Maryland, USA.] 

If your return is accepted, we’ll send you  instructions on how and where to send your package. Items sent back to us without first contacting us or requesting a return will not be accepted.

You can always contact us for any return question at ngstylesonline@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized orders), and personal care kits (such as face care kits and body care kits products ). Please get in touch if you have questions or concerns about your specific product. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 3 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unopened or unused, with sealed label, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ngstylesonline@gmail.com.